Yodel driver hurls delivery package 10ft in air to hit horrified customer’s front door


CCTV footage caught a man launch the parcel from the road, into the air and towards a house – breaking the contents inside in the process

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Yodel courier throws package in the air when delivering

This is the moment a Yodel driver delivered a package by throwing it 10ft in the air rather than walking to the home’s front door.

Homeowner Kurt Pelz claims the driver broke the contents of the parcel after lobbing it towards his front step in Corby, Northamptonshire.

CCTV footage shows the courier walking from the back of the van which was parked in view outside the property.

The man gets to the gate at the front of the house, however instead of opening it and walking up the short path, he chooses to stop.

Winding his arm back, he takes aim at the front door and launches the package like a frisbee towards the door.

After narrowly missing the CCTV camera a dull thud can be heard as the parcel crashes to the ground.

Without hesitation, the courier begins to walk back to the van to carry on with their shift.

When Kurt opened the package to find the damaged contents he immediately went to check his CCTV to see if he could get to the bottom of what had happened.

Furious at what he saw, Kurt shared the video to Twitter two days later, to get the attention of Courier, writing: “Yodel delivering a parcel, the contents are ruined.

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“According to their automated system this was delivered to me in person.

“My parcel peaked at about 10ft in the air before slamming into my front door splitting open and ruining the contents but still no reply!”


The homeowner, Kurt Pelz, claims the driver broke the parcel after lobbing it towards his front step

Kurt claims he received little help on Yodel’s online customer service page and says he was told: “You will have to contact the sender for compensation on this. Let them know about this situation.

“Once this is completed, the sender will contact our concerned team on behalf of you and we will together find the best resolution.”

Kurt said: “I had to make a Twitter account and post the video on their page to get any response.

“The most recent message from them stated that they tried to contact my daughter but were unsuccessful.

“They gave us a reference number to use and a claims phone number.

“We have had no joy with them answering. The longest time I have been on hold is 45 minutes.”

When Kurt opened the package to find the damaged contents he immediately went to check his CCTV

This isn’t the first time in the last few months that Yodel couriers have been critiqued for their customer service.

In November a student was left dumbfounded when their courier left a note through their door, when they weren’t in, cheekily telling them to “be home” the next time.

A Yodel spokesman told MailOnline: “This behaviour clearly does not meet the strict protocols we set for our drivers.

“We are carrying out an investigation and will be taking appropriate action.”

The Mirror has contacted Yodel for comment.

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www.mirror.co.uk

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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