Woman left with £400 repair bill after ‘spoiler comes off inside £6.99 car wash’

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Rachel Spencer put her Mini in the car wash at a BP petrol station, but says her car was damaged with the spoiler coming off, leaving her with a hefty bill to pay

A woman was lumped with a £400 repair bill after putting her car through a £6.99 car wash
A woman was lumped with a £400 repair bill after putting her car through a £6.99 car wash

A woman was lumped with a £400 repair bill after putting her car through a £6.99 car wash.

Rachel Spencer says she had put her Mini inside the wash at the BP petrol station on Newcastle’s Great North Road on October 29, when she heard an “almighty banging”.

The business coach discovered the spoiler on the back of her beloved car had come off while using the machine, leaving her with a hefty bill.

Rachel told Chronicle Live : “I went into the car wash as normal – I know that I followed all the rules, I didn’t move the car.

The business coach discovered the spoiler on the back of her beloved car had come off while using the machine, leaving her with a hefty bill
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Image:

Craig Connor/ChronicleLive)

“I just heard this almighty banging and kind of clunking noise, and I just thought ‘oh my god, what is that?’. I was in the car wash so I couldn’t find out what it was, so I waited to the end and drove out and stopped as soon as I could.

“I drove it out and looked at the back and saw a part was missing. I had to go into the car wash to get the part that had been ripped off.”

Rachel instantly went to speak to an attendant, who told her to raise a complaint with Motor Fuel Group (MFG), which owns the car wash.

Rachel instantly went to speak to an attendant, who told her to raise a complaint with Motor Fuel Group (MFG), which owns the car wash
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Image:

Craig Connor/ChronicleLive)

The company told her it was “investigating” her complaint, but on November 23, informed her there had been no faults in the machine and there was “no evidence” the damage could have been caused by using the carwash correctly.

She was reminded that use of the car wash was “at owner’s own risk” and initially told she’d need to contact her insurers for cash to fix the damage – with a garage telling her the cost would be just over £400.

Rachel said she was shocked at the response, as she had followed the instructions of car wash staff, who didn’t raise any concerns about her car going through the machine, and doesn’t believe car wash users are warned there’s potential for this level of damage.

Rachel said she was shocked at the response, as she had followed the instructions of car wash staff, who didn’t raise any concerns about her car going through the machine
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Image:

Craig Connor/ChronicleLive)

She said: “I had done everything you should do, I’d taken my aerial off, I’d followed the rules. I’m 45, I’ve been in car washes before, I know what to do and I know I didn’t do anything wrong.

“At no point does it say that there is a risk of the car wash taking off part of my car.”

A day after the company was contacted by the press, Rachel said she received a new message from MFG, informing her that the company had “re-evaluated” the complaint and would offer her £402.60 “as a gesture of goodwill, with no admission of liability”.

Rachel said: “I’m really pleased, but I do feel that it’s a shame I had to battle to get them to do the right thing.”

Motor Fuel Group refused to comment when approached.

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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