What to do if your British Gas smart meter is faulty or showing an abnormal reading


Frustrated customers have been speaking to The Mirror about their British Gas smart meter struggles with claims of them not working or showing large readings

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British Gas explains how to read a digital gas meter

British Gas customers have been complaining of ‘faulty’ smart meters that display larger than normal readings – or no readings at all.

Frustrated customers have been speaking to The Mirror about their British Gas smart meter struggling with claims of them not working, showing large readings, and frustrations over not understanding the problem or being able to get it sorted quickly.

Jamie Watkinson-Harvey described British Gas smart meters as “simply not fit for purpose” and told The Mirror one meter even claimed he was using £2,400 per day.

Charlotte, who described herself as a “disgruntled” customer, says she has experienced issues with her smart meter since February.

Another customer, who wished to stay anonymous, told The Mirror: “Both my gas and electric are supplied by British Gas. My smart meter stopped working as of the March 26.

“Unfortunately no engineer available until the July 14.”

With many reporting issues with their smart meters and looking for answers, we have looked at what British Gas advise.

Have you experienced any issues? Email [email protected]







British Gas says if your meter is damaged, they can send someone out (file photo)
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Image:

GettyImages)

If your meter isn’t working

British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. You can call their Pay as you go inquiries line which is open Monday to Friday 9am to 5pm for general inquiries and 24 hours a day, seven days a week for emergencies.

If you don’t have a pay as you go meter you can call the energy company’s Account inquiries line.

What if my meter’s damaged?

If you think your meter is damaged, you are advised to immediately get in touch with the Gas Emergency Services.

If you notice any sparking, smoking or burning coming from your meter, British Gas says you should ring the fire brigade.

Turn off all your appliances and call your local electricity distributor.







British Gas say they need to establish if the problem is with your smart meters or your smart energy monitor (file photo)
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Image:

Bloomberg via Getty Images)

What if my meter reading hasn’t changed, or is going backwards?

This could mean your meter is recording your energy usage incorrectly.

If you have a pay as you go meter call the Pay as you go inquiries line as soon as possible to make sure you are only paying for what you have used.

If you don’t have a pay as you go meter call the Account inquiries line.

What does the message on my meter mean?

Are you getting a message on your meter you don’t understand? You can view the Understanding messages on your meter page for help on this.

Why has my smart meter stopped working?

British Gas say they need to establish if the problem is with your smart meters or your smart energy monitor. Click here to check if the problem could be with your smart energy monitor.

They said there are also occasionally problems with the technology that supports smart meters. British Gas deals with issues on a case by case basis to work out what they can do to help.

Energy update on April 9

British Gas put out a statement on their website on Saturday saying: “We’re receiving a high volume of customers trying to contact us, so wait times are much longer than usual.

“We understand that this is a worrying time. If you’re looking for ways to reduce your bills, lowering your energy usage may help. View some energy saving tips.

“There is also support through our charities if you are struggling to pay.

“Find out more about the changes in the energy market.”

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www.mirror.co.uk

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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