‘Utter shambles’: Manchester Airport passengers stuck in ‘ridiculous’ two-hour queues and almost miss flights


Passengers at Manchester Airport were faced with ‘ridiculous’ two-hour queues over the weekend.

Frustrated travelers described ‘shambolic’ delays at passport control and some almost missed their flights.

It comes after airport bosses apologized over long delays and ‘horrendous’ queues at passport control on Friday.

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One passenger at Terminal One flying to Paris last night said they had been queuing for almost two hours at passport control.

Aimee told the Manchester Evening News: “It’s an utter shambles.



Queues for Terminal One passport control at Manchester Airport

“I only just made my flight with minutes to spare.

“You have to literally flag a member down to get through, but if your bag has been flagged for extra checks then you have no chance of making the flights.

“The queues are ridiculous and there’s no organization at all.

“The queue is looped three times around the check-in area before you even get to the security barrier.



Passengers battled two-hour queues at Manchester Airport on Sunday

“The only announcement they’ve made is to maintain social distancing but we can’t do that in this situation.”

An airport spokesman said the delays were caused by ‘a greater number of passengers than expected’.

Other travelers have also been tweeting about the delays, with Josh Garthwaite writing: “@manairport you are a joke.

“2 hour queue to get through passport control. The flight from Prague was faster than processing at your airport. Scandalous.”

Josh told the MEN he were told there had been issues with the passport control system.

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He added: “It seems to be happening far too much.

“One of the staff members who was directing people said the system went down last month too.

“The comms and direction from staff was shocking.

“Coming from Prague International Airport, which was so efficient and modern, Manchester Airport is so archaic and backwards.

“It took me about almost two hours to get out of the door after leaving the plane.”



An airport spokesman said the delays were caused by ‘a greater number of passengers than expected’

Another passenger tweeted Manchester Airport to say: “Bedlam, queues for security all around check-in desks.

“Paid for FastTrack but at the moment more like SnailTrack – arrived early thank heavens. Reason? -staff shortages- not acceptable!”

Another wrote: “A new low today. The shambles of security in Terminal 1 is unlike anything I have experienced world over.

“The ‘system’ is broken and forget fast track. Truly remarkable. For the wrong reasons.”

A spokesman for Manchester Airport said: “We have, at times yesterday, experienced longer security queues than we would like. This is due to there being a greater number of passengers than expected.

“Our customer service staff continued to do all they can to assist passengers. Wherever possible, travelers are being prioritized within the queue.

“Due to additional pre-departure checks, as countries update guidance for travel, it is very important that passengers arrive at least three hours before their scheduled flight time if they have to check in and drop bags.

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“They can arrive two hours before if traveling just with hand luggage. Passengers should also familiarize themselves with security rules, especially if they haven’t traveled for some time.

“We apologize to all affected for any inconvenience caused and are working to rectify the situation as soon as we can.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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