TUI apologises as couple demand £4,000 after luggage stranded thousands of miles away

Sara Bloor and her husband Adam had their luggage lost on April 9 as they traveled to Jamaica for a belated 40th birthday bash and are still yet to be reunited with their bags

Sara and Adam Bloor want £4,000 compensation

Flight company TUI has apologized as a couple is demanding £4,000 compensation after a series of baggage blunders left them without their bags for their 40th birthday.

Sara Bloor spent her entire belated 40th birthday break in Jamaica without her suitcase after it was left behind at Manchester Airport.

Her husband Adam said that losing their luggage and spending the holiday without it had “ruined it completely”.

Now the couple are demanding £4,000 compensation from the travel giant, Stoke on Trent Live reports.

And when the bag was finally flown out to Jamaica, 42-year-old Sara and Adam, got on the very same plane to fly home.

The couple’s exchanges with TUI


They had flown out for Sara’s birthday


Now the couple are back home in Knypersley, Staffordshire, but still yet to be reunited with their luggage.

Sara and Adam flew out on April 9, and were told that their suitcase would be with them by April 14.

But the luggage never arrived so the couple, upon arriving back in the UK, went to pick it up from Manchester Airport on the Sunday.

However when they got there, they learned to their fury that the case had been sent out to Jamaica, and had arrived on the same plane they flew back on.

Trainee teacher Adam said: “We categorically told TUI not to send that case on the flight on Saturday, April 16 because we were coming home and TUI said that it was fine.

“Then when we turned up at Manchester Airport on Sunday, April 17 what they had gone and done was send the bag to Jamaica. It had flown out on Saturday, on the same plane that we flew back on. It was horrible.

TUI repeatedly lost the couple’s bags and they are still without them


SOPA Images/LightRocket via Getty Images)

“I went to lost and found and they told me they had never had our baggage. TUI has done absolutely nothing and to this point they haven’t told us anything that’s happening.

“I have managed to get an email address for a baggage handler at Montego Bay Airport and they messaged me back and said it was there.

“They have been really good and sent the suitcase back. An hour later she sent me a picture of the case confirming it had gone on the plane.”

The 34-year-old added: “Sara did not buy loads because it was a nightmare shopping. It was like $100US (£76) for something in the hotel. She wore one bikini the whole time. She bought a couple of vest tops, a couple of shorts and that was it.”

Adam said that he’d wracked up a massive £300 phone bill going back and forth with TUI and learning nothing.

He was told by someone he spoke to at the airport’s Terminal Two that the luggage had landed back in Manchester.

The couple are now waiting to see whether they can collect their luggage or if it’s delivered.

Over the weeks since they lost their luggage, they’ve put in four separate complaints, the most recent being last Tuesday and despite being told they’d have a response in 24 hours, they have still yet to hear anything.

Adam said losing the suitcases “ruined the holiday completely” because the couple had no clothes and spent days eating only room service at first.

He added: “There was disbelief when we found out that the luggage had been flown to Jamaica. There were tears and upset.

“All her summer clothes are in the suitcase. The TUI response has been nothing short of a disgrace. How can I get in touch with Montego Bay Airport and they messaged me back but TUI hasn’t, it’s embarrassing.

“I will never use them again. We paid nearly £4,000. We want full compensation from them. We are thinking that if we don’t get it then we are going to take it to the small claims court because it has completely ruined our holiday. It feels like £4,000 down the drain.”

TUI has apologized to Adam and Sara.

A spokesman said: “We’d like to sincerely apologize to Mr and Mrs Bloor for the delay they experienced with their luggage.

“We understand how frustrating and disappointing this will have been and are very sorry for the inconvenience caused.

“We will be contacting customers directly to update them on their luggage, offer our apologies, and resolve this issue.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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