The institutions of the Basque Autonomous Community (CAV) y Navarra have temporarily suppressed the attention to citizenship in its face-to-face modality due to state of alarm decreed to try to cope with the expansion of the coronavirus.
In this sense, the three offices of attention to citizenship of the service Directly of the Basque Government will remain closed for the next few days, the deadlines having been interrupted in the administrative procedures.
The measure, which affects the centralized offices of Bilbao, Vitoria-Gasteiz and Donostia-San Sebastian, has been adopted from the sanitary point of view to reduce contacts that can cause contagion among citizens when carrying out their procedures.
Therefore, from now on the corresponding administrative procedures may be carried out through the Basque Government website, and Telegram channels (688 671 234) and telephone service (012) will be strengthened.
The Provincial Council of Bizkaia It has also closed the face-to-face services to the public, and has adopted a battery of urgent measures to help curb the spread of the coronavirus in Bizkaia.
In this way, only one reduced service for document registration and emergency cases, preset by professionals. To avoid damage, it will also extend the deadline for submitting documentation of all open calls and applications and will strengthen the telephone helpline service. The Provincial Council recalls that many of the face-to-face procedures can be carried out electronically at the electronic headquarters.
On Álava, the Provincial Council has launched the program At home with you, to reinforce home help for dependent people. Thus, the elderly and disabled, or with special needs, can contact the telephone 945 151 015.
The Provincial Council of Álava It has also closed the points of attention to the public and reinforces the telephone and telematic attention. In this sense, only face-to-face procedures will be accepted by appointment for urgent matters. Likewise, the number 945 181 818 is maintained to resolve queries on procedures and public services.
In the fall of the Hacienda ForalTo obtain tax information, the number 945 181 555 is enabled and the email [email protected] is enabled, while for other matters you must call 945 181 818 ([email protected]).
On Gipuzkoa, minimum services have been established for the attention of citizens, and from now on only the Central Office of Information and Attention of the Foral Palace will open, from 9:00 a.m. to 2:00 p.m., with a minimum of personnel, to carry out the procedures General Registry, and issuance and renewal of electronic identification BAKQ.
The Provincial Council makes an appeal to citizens to preferably use the telematic services or the Arreta mobile service app.
Similarly, the Government of Navarra It also suspends face-to-face service to the public, which will only be telematics and by telephone. In the case of the Provincial Treasury, it will temporarily close its network of territorial offices for face-to-face care. The agency is “aware of the current situation” and “will not consider the deadline to be met as long as the regulatory change is approved.”
For any tax query or additional information there are three channels enabled: on the one hand, the website of Navarra Provincial Estate; In addition, taxpayers have at their disposal the email address [email protected], and the telephone number 948 50 51 52 is also enabled.
Professional It has also suspended face-to-face assistance in its offices, but they will continue to answer queries through its website and the Telephone Attention services (Citizens 945 160 600/630 305 452; Companies and entities 945 160 601).