The Basque Government has detected suspicious calls posing as the betiON Service



Eitb Media

He has recommended that users, if they have suspicions, press the red button to make sure that the call comes from BetiON. They have reminded non-users of the conditions and ways to become betiON users, so that they detect possible fraud.


An image of the report, obtained from a video from EITB Media.

The advanced telecare public service betiON ha detectado which users have received “suspicious phone calls” in which it is shown that the issuer is betiON. Specifically, in these calls they are asked whether or not they are telecare users or if they have the medal.

BetiON has reinforced these days the messages that it usually sends to its users by phone to give advice on preventing theft, scams and / or scams. “The clearest message we offer is that in case of doubt, if they suspect that the caller is not us, press the red button to certify whether or not we are the senders of the call “, declared Iñigo Mijangos, head of betiON.

It is usual that during the periodic calls made by betiON staff, various topics are discussed and advice is offered to avoid falls, risks, promote self-care, take measures against heat or cold, etc. Among those tips, they are also recommended how to avoid cheating, theft and / or scams. For example, to avoid robberies through deception, when they receive a visit from a technician they call the corresponding company and while they carry out the appropriate checks, they keep these people out of the home with the door closed.

Two types of trick, depending on the answer

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There are two types of calls that have been detected that are producing and that use telecare as a trick, since the beginning of the conversation occurs by asking whether or not they are telecare users or if they have the medallion.

The first type of call is directed to people who say they are not users, Who receive a telephone offer to install it for a price of 20 euros, which has nothing to do with public service.

In this regard, betiON recalls that, currently, Basque public telecare is aimed at people over 75 years of age who live alone, people at risk of dependency, people with recognized dependency and people at risk of social isolation; and that can be requested through the basic social services, the telephone number 012 of ZUZENEAN and its offices in the three territories, or the website: The monthly cost of the service varies depending on the income of the user, being 4 euros per month or free.

In the second detected call pattern, the sending party initiates a conversation with people who have acknowledged being users of betiON, hinting, although without expressly saying so, that they belong to the public telecare service. The conversation revolves around the health of the user and in it you end up requesting to make an appointment to make a visit. When the encounter occurs, the ultimate goal is to sell a mattress to the elderly.

Currently, more than 62,500 people have the daily betiON red medal. The average user profile is that of a woman, over 80 years old, who lives alone. And it is that, three out of every four users (almost 77%) are women. People over 80 years of age represent a similar percentage, close to 80%, and the average age of users is 84 years.

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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