The bank finalizes a plan to improve care for the elderly

The president of the Spanish Banking Association (AEB), José María Roldán, announced this Wednesday that a plan will be presented “in the next few hours” to the Ministry of Economic Affairs and Digital Transformation to improve care for the elderly with measures “more of a structural nature” in which there will be “different alternatives” for the banks. This matter, as Roldán has assured, involves the banking sector and public administrations and “no one is going to be left behind“.

This is how the president of the bank employers’ association referred to the problems of the elderly to carry out banking procedures, in an informative act organized by Nueva Economía Fórumal, after the more than 600,000 signatures collected by Carlos San Juan and to ask for “more humane” treatment“in the entities and presented this Tuesday, in the Ministry and the Bank of Spain.

A “much more complex and permanent” problem

Roland has admitted that that problem “exists”, it is “real” and “different” from the one they had identified, that digitization “could generate certain tensions”. Last year, as he has assured, an action protocol was already launched to avoid financial exclusion, but it has become clear that it is something “qualitatively different and complex”.

He thanked San Juan for “having made us see that the problem was much more complex and more permanent than we had identified” and has stated that “it is not solved only with digital training for the elderly, we have to implement short-term and medium-term measures” and that it will not be solved “overnight”.

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Along these lines, Roldán stressed that “we have identified a problem of a structural nature that we are going to remedy” and added that it is not an issue exclusive to the banking sector, “nor is it more severe” than in others, and that the bank is making “a reflection” against other sectors.

A plan with “structural” solutions

Thus, it has been advanced that the AEB together with the employers CECA and Unacc “we are going to present the Ministry in the next few hours” a plan that includes solutions “more of a structural nature” and that it will have “different alternatives because the banks have different commercial strategies and it is good that they compete with each other”.

It is, Roldán has said, apply “shock” measures at this time and “medium and long-term measures” with “structural” solutions.

Roldán has justified that the pandemic has had effects by accelerating digitization and in a context with “capacity limitations and staff losses” and also mentioned the merger “of two large entities” that “in a time of pandemic, that degree of friction is even greater.

Too has asked to “size the problem” defending that “the future is digital and it is a good future” and has shown concern about criticism of digitization. “What would have happened to us in this pandemic if we had not had digital channels?”, He asked.

It is, as he assured, an issue that involves the banking sector and public administrations and “no one is going to be left behind”.

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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