Sainsbury’s customer disgusted by ‘filthy’ hand sanitising station at supermarket


James Grant, 36, whose local Sainsbury’s is the Godalming, Surrey branch, claims the hand sanitiser station and fruit and vegetable weighing scales hadn’t been cleaned for weeks

The hand sanitising station
James Grant claims the hand sanitising station has been “filthy since Covid started”

A Sainsbury’s customer claims a “filthy” hand sanitiser station and weighing scales remained uncleaned despite him repeatedly flagging it as a potential Covid risk.

James Grant, 36, whose local Sainsbury’s is the Godalming, Surrey branch, claims that the hand sanitiser station and the fruit and vegetable weighing scales hadn’t been cleaned for weeks and that his complaints weren’t being taken seriously.

Mr Grant called it “ironic” that the sanitising station appeared to be so dirty, adding: “It makes you think it’s weird they wouldn’t choose to spend two minutes cleaning [the sanitising station]. Also the vegetable and fruit scales have always been filthy.

“I’m not the sort of bloke to complain, but it got to the point the other week where I thought enough is enough, I just thought I’d tweet Sainsbury’s.

The fruit and vegetable weighing scales
(

Image:

James Grant)

“They said they would send a report to Godalming, which I thought they would receive and clean the sanitising station and weighing scales.”

He wrote his first tweet complaining about the issue on December 14 after stepping into the store on December 13, Surrey Live reports.

However, when Mr Grant went back into the store a few days later (on December 22), he found that they appeared not to have been cleaned.

“I thought, surely that only takes two minutes, just to put a cloth over for a superficial clean,” he said. “So I tweeted again saying the report wasn’t taken seriously, despite Omicron going mental.”

He added: “It’s frustrating to see the levels of cleanliness in the store.”

Sainsbury’s said its equipment was cleaned regularly
(

Image:

AFP/Getty Images)

Mr Grant said he didn’t remember if the scales were dirty before the pandemic but said that “if they’re not clean now, there’s no reason for me to believe they were ever clean”.

He also complained that only three out of the 10 EV charging points in the car park were working.

Mr Grant said that while the issue hasn’t affected his shopping experience, he said that it makes him worry that “health and safety isn’t being taken seriously”.

He added: “I think when a brand as big as Sainsbury’s doesn’t take health and safety seriously, it makes you worry. You could forgive it if it’s a small business, but Sainsbury’s is one of the biggest retailers in the UK.

“I think it’s staggering that they haven’t taken it seriously, whether it’s the Sainsbury’s social media team or Sainsbury’s Godalming. I just can’t believe that.

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“I can understand the EV charging points a bit more as it’s a lot of engineering and money, but to clean the sanitising station and weighing machine takes five minutes.”

A spokesperson for Sainsbury’s said: “Safety remains our highest priority and all our stores and equipment and are cleaned and maintained regularly.

“We can reassure customers that our Godalming store is no exception. We have arranged additional cleaning and made sure hand sanitiser stations are refilled in light of this feedback.

“We understand many of our customers want to use electric vehicle charging points and we have 100 available across our stores. We have ambitious plans for our next generation charging points and we will keep our customers updated.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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