Pub landlord uses customer’s Track and Trace details to send her ‘creepy’ text

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James Karran, who owns St Canna’s Alehouse in Cardiff, Wales, issued a statement saying he was “sorry for letting down the community” in his conduct towards a woman who visited the pub last month

James Karran, landlord of St Canna's ale house, Canton, Cardiff
James Karran, landlord of St Canna’s ale house, Canton, Cardiff

A pub landlord has apologised for sending a “creepy” message to a customer who had provided her number for Track and Trace.

James Karran, who owns St Canna’s Alehouse in Cardiff, Wales, issued a statement saying he was “sorry for letting down the community” in his conduct towards a woman who visited the pub last month, Wales Online reported.

He messaged her at 8.19pm on November 19: “Just so you know you’ve got a super pretty face so you’re allowed to not wear a mask at the bar. Everyone else must wear one.”

The following day, the woman’s partner posted on Facebook : “St. Canna’s Ale House thanks for deleting my review on your page. Last night my partner was a victim of GDPR breach.

Have you been a victim of a similar incident? Email [email protected]

The customer’s partner sent Mr Karran a message accusing him of “absolutely awful behaviour” and a data breach
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Image:

WalesOnline/Rob Browne)

“She went into this establishment, filled out the Track and Trace without thinking anything of it.

“She proceeded to order a drink at the bar, but the barman/owner James told her to remove the mask as he couldn’t hear her apparently, but only for this man to see what she looked like. Then [he] took her details from the Track and Trace sheet and messaged her illegally.

“My partner then left the establishment as soon as she had this creepy text from the owner/manager.”

The customer’s partner sent Mr Karran a message accusing him of “absolutely awful behaviour” and a data breach.

The landlord replied: “My profound apologies. No excuse, but I’ve [sic] so sorry for doing this to you and your girlfriend. I promise this will not happen again but can I please ask if you won’t take it further. I’m so so sorry.”

The bar has vowed to become accredited with the Good Night Out Campaign; implementing a ‘safer spaces’ policy
(

Image:

WalesOnline/Rob Browne)

The post sparked heavy criticism of St Canna’s on social media but the pub did not issue a statement on the incident until Friday morning (December 10).

The business posted on Twitter : “St Canna’s has always been known as a safe place to be, but recently that reputation has become tarnished. To grow and improve for the future we will be launching a series of positive initiatives aimed at re-establishing our reputation for safety and welcome to all.

“These will include: becoming accredited with the Good Night Out Campaign; implementing a ‘safer spaces’ policy; overhauling our business practices around the management and prevention of Covid; supporting the charity Women’s Aid throughout 2022, including initially donating one whole Saturday night’s takings.

“We cannot change the past but we hope people will see the actions we have taken, and continue to support this small business as it plays its role in the local community.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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