NHS worker loses £1,500 holiday after Covid app fails to show she had booster jab

Rebecca Dixon, from Aston-under-Lyme, had been due to fly to Fuerteventura, but was told she could not board her flight at Manchester Airport on Tuesday

NHS worker Rebecca Dixon was turned away at the gate while traveling with her daughters

A gutted mum was forced to abandon a £1,500 break in the sun after she was turned away at the gate – because her booster jab didn’t show up on the Covid-19 app.

Rebecca Dixon, from Aston-under-Lyme, had been due to fly to Fuerteventura, but was told she could not board her flight at Manchester Airport on Tuesday.

The NHS worker said she was one of the first to be jab, and said she was given a booster dose in September.

Assuming her vaccination status would show up on her Covid phone app, she confidently booked the week-long trip to the Spanish island with two of her daughters, Lottie and Ella, and their friend Molly, the Manchester Evening News reports.

However, after queuing for almost two hours at the check-in desk, she was met with sheer disappointment when she was told her third jab was not showing up on the app and she did not meet the requirements to enter Fuerteventura.

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Rebecca has spoken of her anger after the error with the app


Rebecca Dixon)

The Government website states that in order to travel to Spain, all flyers must have had two jabs.

However, if the second jab was more than 270 days ago, adults must be able to show proof of a booster.

Having forked out a whopping £1,500 for the all-inclusive trip with TUI, mum Rebecca was left ‘devastated’ after she says she ‘followed every rule.’ She said: “We had booked a last minute holiday because we have recently moved into a house and there are renovations being done.

“I wanted to take my teenage daughters away to get away from it all and a change of scenery. We booked it on the Sunday and were all really excited to go on holiday.

Her booster jab didn’t show when she loaded the app


Nicolas Economou/NurPhoto/Getty Images)

“One of my daughters has only had one jab, but took an antigen test which showed she was safe to fly. I had followed all the guidance working in healthcare, and had two vaccines and my booster.

“I got to the check in desk and the woman looked at me and told me I did not have the booster. I explained that I did, but I did not realize my NHS app wasn’t showing it. I rang NHS 119 and was so stressed out as we had paid for parking and were all ready to go.”

Working on the front line herself, Rebecca said she has ‘done her part’ and was confused as to why her NHS app did not show she had not had her booster jab, which she claims she received over six months ago. She added: “I have had all my vaccines, so I didn’t think that there would be an issue and you don’t think to check.

“I have lost the money up to now and haven’t heard anything. TUI were great with us and explained the guidelines they had to follow, but we were just gutted and couldn’t believe we had been turned away when I have followed every rule and do what has been asked.

“I feel really let down as something has gone wrong somewhere. It makes you think how many people this could happen to where there may be a problem on their app, and who pay thousands for holidays to be told on the day they can’t go. We were all so excited and within minutes I had lost my holiday and was on the way back home. We were gutted.”

NHS England confirmed that the health service set up a Vaccine Data Resolution Service (VDRS) for situations of this nature – where somebody’s vaccination status fails to register on the app. They also urged people traveling to check their Covid-19 apps before hand.

An email response said: “As part of the NHS Vaccination Programme, the health service set up the Vaccine Data Resolution Service (VDRS). The VDRS resolves missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered.” with a GP practice in England.

“Referrals to the VDRS can be made via any of the services accessed via 119. If a member of the public believes they have missing or incorrect COVID-19 vaccination data, GPs are advised to get them to call 119 and ask the call agent to make a referral to the VDRS team on their behalf.

TUI declined to comment.

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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