She wants highlight what happened to her daughter in Plymouth so more can be done by people and businesses to recognise when a young woman needs a place of safety
A mum has been left “gobsmacked” after a Jurys Inn hotel let her 18-year-old daughter trawl through the streets in search of a room during the early hours.
After previously confirming over the phone that they would accommodate her upon her arrival, when she got there, a member of hotel staff told her they could not help.
At 4am on Saturday, November 27, Laura received a “distressed” call from her daughter, whose trip to visit Plymouth had quickly become a “desperate situation” of searching for a place of safety in an unfamiliar city.
“We live down in West Sussex so we are too far away to pop into a car and help her out,” Laura told PlymouthLive.
“I had phoned the Jurys Inn and explained I needed to get her a room and I would like to arrange and pay for that over the phone.
“The person on the front desk said they are having IT issues and that the system was down but if she could get to the hotel, they would sort it out when she got there.
“She got to the point where she had no choice but to walk to the hotel, in a city she didn’t know, in a very scared and vulnerable state.
“She got to the hotel and was then told ‘well I told your mother we have an IT issue’ and told her to go to the Crowne Plaza, which was a twenty-five minute walk away.”
Living over a five-hour drive away, Laura did “everything” she could to help her daughter by calling taxi companies and contacting other hotels to no avail.
“I then saw there was a train at 5:30am,” said Laura, “so I then directed her towards the train station and got her on a train where she would be semi-safe.”
Laura wants to highlight what happened to her daughter in Plymouth last month so more can be done by people and businesses to recognise when a young woman needs a place of safety.
The distressed mum wants to see changes made in the future to avoid this sort of situation happening again.
“It’s not acceptable what’s happened,” she said. “I’ll strongly fight for the fact that this is wrong and the next girl in that situation needs to be recognised. It’s common sense.”
“People need to be aware of the safety of young women, even more so at this time, not that it should ever have to be like that, but it obviously is.
“It’s not even that people need to be extra vigilant, it’s having common sense.”
A Jurys Inn’s spokesperson said: “The welfare of guests and the general public is of the utmost importance to us. We are looking into what occurred on the morning in question.”
Laura said she found it “distressing” to talk about the incident now. She had her daughter crying on the phone, walking around alone, and the only way her mum could see her location was through a ‘find my friend’ app where she helped guide direct her from miles away.
Laura said, even before she rang The Jury Inn, she called multiple Plymouth taxi companies from her home in Sussex, hoping they could collect her or help her get to accommodation, but none of them were able to help.
She said: “It was a desperate situation. She was at risk where she was.”
“I honestly feel like common sense if a young girl turns up at that time in the morning, why on earth would you not just let her sit in the lobby? Why not help her out or offer her some kind of support?
“I am so physically shocked. If something had happened, I felt so powerless because it would have taken me five hours to get to her.
“It physically makes me cry thinking about what happened because a common sense approach would be to get her in a position of safety.”