Madison Doctor, from Maston, said her 13-year-old daughter felt obliged to accept the Asda order when it came to the door after the 32-year-old mum had already cancelled it
Image: Madison Doctor)
A mum who had to cancel her Asda home delivery at the last minute was horrified to learn it still arrived and cigarettes were handed to her teenage daughter.
Madison Doctor, 32, cancelled her food order when she was suddenly taken to hospital by ambulance on December 12.
Her 13-year-old daughter waited at her home for her father to pick her up and a neighbour friend kept an eye on her until he arrived.
Madison, from Matson, Gloucestershire, says her daughter said she felt obliged to accept the order when it arrived and put the shopping away quickly before her dad arrived.
However, in the order were two cartons of cigarettes which were also handed to the teen, GloucestershireLive reports.
Madison went on to file a complaint with Asda, which she says only caused more confusion when they issued a Perepami refund when she didn’t flag that.
She said: “I was in the ambulance and I had to cancel the order because I knew I was going to be admitted into the hospital. I was in for four days in the end.
“I left in the ambulance and my daughter was okay for a few minutes because my neighbour was keeping an eye until her dad collected her.
“Even though I had cancelled the order it still arrived. In the shopping, two packets of cigarettes were in there and I was left with food going off that we could not eat in the fridge.”
She says she called Asda when she was discharged from the hospital.
She said: “I think there must have been around £150 I did in this shop and I am not happy with the whole situation.
“It is bad enough the delivery came and then to hand over cigarettes to my daughter that’s nearly 14-years-old is wrong.
“She is good and put the shopping away quickly for me. It is good she is so honest and told us about the cigarettes.”
Madison said: “I want them to tell me how I am meant to make a complaint. They sent me an email about refunding Peperamis. I don’t know what any of that is about.
“They have completely ignored me, just refunded Peperamis. I cannot find the complaints process online anywhere. So much of the food has gone to waste and the cigarettes being handed to my daughter has not been addressed.”
Asda says it has now apologised to Miss Doctor.
An Asda spokesperson told GloucestershireLive: ’We will always require an adult to accept a grocery delivery from us and our drivers may ask for photo ID to verify the customer is able to accept the delivery.
“We have apologised to Ms Doctor for not getting it right on this occasion and we are pleased to have refunded her items as an apology.’’
The Mirror Online has contacted Asda for further comment.