Samantha Holland said an excessive level of salt and pepper was used to season their McDonald’s food after they complained about their original order
Image: Samantha Holland)
A mum is fuming after claiming she and her family had their food order spoiled by McDonald’s staff after they complained about their burgers.
Samantha Holland visited a McDonald’s restaurant near Gloucester with her partner and three-year-old son Teddy for dinner on Friday, around 7pm.
But the 40-year-old was left fuming over what she described as an excessive level of salt used to season their food.
She believes it may have been done on purpose – a claim that is denied by the fast-food chain which has apologised for the experience.
Miss Holland says her partner placed an order for two triple cheeseburgers and a cheeseburger Happy Meal, with a portion of chicken nuggets.
When the order was left on the counter of the restaurant for more than 20 minutes, Miss Holland’s partner, Shaun Lowery, 33, asked for the order to be cooked again.
Miss Holland told Gloucestershire Live : “We had gone to McDonald’s and ordered our food.
“We thought our food was taking quite a long time so my partner Shaun went up to the counter and then asked what was happening with the order.
“The person serving explained to us that the order had been sitting on the counter for about 20 minutes.
“He asked them for the food to be cooked fresh again.”
It is believed the family mistakenly ordered the food for counter collection, rather than table service, which they had meant to do.
Miss Holland said they sat down to eat the fresh order, but soon noticed “lots of black and white bits on the burger”.
Bloomberg via Getty Images)
“I checked my son’s food and his was also covered in salt and pepper,” she said. “All of our food was covered in salt.”
The incident left Miss Holland “really angry”, she said.
“I feel like it was revenge on us for asking for the order to be remade.
“For that to happen to my three-year-old is really disgusting. I know they may season the burgers but I did not think they even did that to the children’s food.
“I stopped him eating his, it could have made him ill.
“The photo I took really does not do it justice.
“You hear sometimes that food gets spat in or messed about with if you complain but you do not expect it to happen to you.
“I spoke to the manager about it on the way out and he said it must have been the salt and pepper shaker which was the issue.
“I called the head office and they sent a generic response offering us 20 per cent off our next order. However, I am really upset and angry that they would do that to my boy.”
McDonald’s denied the food was tampered with on purpose.
A restaurant spokesperson told The Mirror that food quality was of the “utmost importance” to the company and a great emphasis is placed on quality control, following rigorous standards to avoid any imperfections.
“We’re sorry to hear we fell short of these on this occasion,” they said.
The restaurant team had apologised to the customer for their experience and said they were currently in conversation with McDonald’s’ Customer Services team.
George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.