An EVRI customer from Lancashire has been left angry after claiming a courier “played basketball” with their £600 parcel, containing car parts which were broken and waterlogged
An EVRI customer has been left angry after claiming a courier “played basketball” with their £600 parcel, by tossing it eleven feet into the air.
In Dubai, Mohammed Ghuff was working when the courier chucked his package over the nine foot fence in Accrington, Lancashire, last month.
The package, containing car parts, lay outside on the concrete for more than a week, before the 37-year-old returned it back to his business, finding that £400 of the good has been broken.
CCTV footage shows the driver standing outside the large green fence, where Mohammed said they took a photo, to show the parcel was safely delivered.
Then, they tried to throw the brown box over the fence, and high up in the air, like a basketball playing trying to shoot a hoop.
The parcel fell to the ground, before colliding with bricks, and coming to a stop.
Mohammed was outraged after discovering that the majority of car parts were broken and waterlogged.
However, luckily a third item in the delivery, a car airbag, didn’t deploy on impact.
Mohammed shared the video to Twitter last month, writing: “Thank you @Hermesparcels for delivering my parcel!
“I’m not sure if your courier driver was trying to play basketball with my parcel. All my items are damaged, the worst courier company ever!
“You clearly don’t care about your customers! My parcel was thrown over a 10ft fence by your courier driver and left in the rain!
“It is damaged! Despite my complaint and sending you a CCTV recording of your driver throwing the parcel over the fence, no one cares!”
Viewers were quick to criticize the courier in their replies.
@BBBYetAgain said: “They lost three of my parcels last month, they are the biggest cowboy outfit in the United Kingdom.”
@Abu_Haneefa2 said: “That’s funny, what was wrong with the front door?”
@AzizSharif said: “Wow.”
Speaking on Friday, Mohammed said: “I was away in Dubai and it was delivered to my business address.
“I was looking through my CCTV and there was a box sat in the middle of my yard so I reviewed the footage to see them put the parcel on the floor, take a picture, and then throw it over the fence.
“The picture of the delivery was from outside the fence.
“There were three parts in there, one of them was okay but the other two were broken.
“When I came back the box was soaking wet because it had been sat out.
“One of the items was an airbag for a car worth £200 so I’m glad it didn’t deploy.”
“I don’t know how these companies operate.”
A spokeswoman for EVRi commented: “We have spoken to the customer to apologize and offered a goodwill payment for the inconvenience.
“We are also helping to arrange a replacement item.
“Our local team has spoken to the courier involved to ensure this doesn’t happen again.”