Mom upset after ‘McDonald’s cheeseburger arrived without biting’

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Natalie Oxford, 39, ordered a cheeseburger from the fast-food giant for her and her 16-year-old Felix on January 19 via Just Eat; he claims his food arrived sealed but with visible “teeth marks”.

Natalie Oxford £14 worth of food from the fast-food giant for her and 16-year-old son Felix
Natalie Oxford £14 worth of food from the fast-food giant for her and 16-year-old son Felix

A mother has been left upset after claiming her McDonald’s cheeseburger was delivered via Just Eat with a bite already removed.

Natalie Oxford, 39, ordered a meal from the fast-food giant for herself and her 16-year-old son Felix on January 19 through Just Eat.

She says that when she unwrapped her burger she was horrified to see visible “teeth marks” around a missing piece of her burger.

Natalie claims the food came in a sealed bag, but McDonald’s denies the burger was “tampered with” at their restaurant.

The stay-at-home mom has since complained to Just Eat, who have apologized and confirmed they are looking into the matter.

This is the photo Natalie shared of her cheeseburger
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Image:

Kennedy News and Media)

This is what Natalie ordered from the fast food chain
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Image:

Kennedy News and Media)

Natalie, from Chelsea, south-west London, said: “When I opened the box and saw the bite was missing, I was shocked and disgusted.

“I showed my teenage son and they were upset too. Who takes a bite out of someone’s burger?

“I think McDonald’s staff did it when the bag was sealed, but I don’t know, hopefully Just Eat can find out exactly who did it.

“I don’t know why they did it, they probably thought they were being funny.

“My son said to cut off the bitten part and eat the other half, but I threw the burger away.

“Fortunately, I had ordered other stuff from McDonald’s, so I was still able to eat something.”

This is the tweet that Natalie wrote after receiving her food
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Image:

Kennedy News and Media)

These are Just Eat’s messages to Natalie after she complained about her cheeseburger
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Image:

Kennedy News and Media)

The family’s order of two cheeseburgers, a quarter-pound double patty, three fries, an apple pie and a sugar donut came to £14.97.

Natalie took a photo of her cheeseburger and shared it on Twitter.

She wrote: “Ok… so my @Mcdonalds cheeseburger arrived and it looks like someone took a bite out of it…?”

Just Eat, who was tagged in the tweet, responded by saying they were “not happy to see this” and asking for their order number to look into it.

In a direct message to Natalie, a Just Eat spokesperson noted that refunds typically need to be arranged with the restaurant.

However, they said that in this case it was necessary to “go out of the way” and issue a full refund, as well as a £10 credit note “as a token of goodwill for the trouble caused”.

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They also said they had contacted the McDonald’s restaurant to raise the issue and encouraged it to report it to the Food Standards Agency.

Meanwhile, McDonald’s maintains that its burger “was not tampered with” at its restaurant.

Natalie said: “Once they remembered to message me, Just Eat handled it very well.

“It’s never happened before so it doesn’t deter me from ordering from there again.

“But I had to stop ordering drinks there because every time they came, they spilled on the food and the bag was soaking wet, once it even ripped and spread all over the floor.”

“Food always arrives cold even if it’s a three to five minute bike ride.”

A McDonald’s spokesperson said: “We place great emphasis on quality control and follow rigorous standards to prevent blemishes in our food.

“Having reviewed the restaurant’s CCTV, we are confident that the burger was not tampered with before leaving the restaurant.

“We understand that the customer has already contacted the Just Eat customer support team and received a refund for any inconvenience.”

A Just Eat spokesperson said: “At Just Eat, we always want our customers to have a positive experience when ordering their food online.

“Whenever a customer is not satisfied with their order, we will always take steps to fix it.

“We are sorry to hear that in this case, the customer experience fell short of the high standards we hope to deliver.

“We can confirm that we have already processed a full refund for the customer and are investigating what happened to this order.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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