Luxury flats costing £4,000 a month ‘riddled with leaks, mold and lift failures’

Some renters at the UK’s tallest building, the 233-metre tall Landmark Pinnacle in Canary Wharf, spend over £4,000-a-month to live there

Some residents at the Landmark Pinnacle are paying a massive £4,000-a-month

Residents paying up to £4,000 per month in a “luxury” tower block in Canary Wharf claim the building is riddled with leaks, mould, and has frequent power cuts and lift failures.

Renters at the UK’s tallest residential building, the Landmark Pinnacle in Canary Wharf, also say many of the amenities commanding the high monthly cost are no longer available.

The 233-meter high skyscraper in East London formally opened in June last year, with its website boasting of “state of the art” amenities, including a “private cinema” and “magical children’s play area”.

The site adds there’s also a “more formal garden for adults, lounge and library”, My London reports.

The promotional materials also boast the top floor (75) is “crowned by two roof terraces offering panoramic views across London”.

Renters say the amenities boasted of on the block’s website are not currently available


Josiah Mortimer/MyLondon/BPM)

Jack Dowson, a resident since March 2021, told MyLondon : “The only currently open amenity [as of March 2022] is the gym.

“Nothing else is open. The indoor garden was meant to be open by now.

“And it’s been nine or 10 months since mine and other residents’ windows have been cleaned.”

I added: “The issue I’ve struggled with the most is the cooling system failing.

“I have sensory impairments due to autism.

Pictured: Landmark Pinnacle resident Jack Dowson



“At night-time, if the ambient temperature gets too high, it’s very stressful.

“Even with the window open the apartment has reached as high as 28 degrees.”

One thermostat reading shows a temperature of 35 degrees, allegedly due to the cooling system being down.

“There have been constant, consistent issues. We’ve had major leaks leading to water pouring down people’s ceiling hatches and windows on the inside,” Jack said.

One resident is particularly annoyed about an issue with the thermostats – which leads to the rooms overheating


Josiah Mortimer/MyLondon/BPM)

Videos shared on the residents’ WhatsApp group allegedly show water pouring through ceilings in March this year.

Jack claims: “When I first moved in, I had mold appearing in my wardrobe due to communal leaks around the showers.

“There were really awful damp smells. When it was windy outside it would disturb it and stink the apartment out.

“It took three or four months for them to figure it out.”

Jack also claims that most weeks the hot water gets turned off for fire tests.

“I’d understand if the interruption were for a couple of minutes – but on occasion it has been as long as two hours [four or five weeks ago]; often from 45 minutes to an hour. The entire building has no hot water then,” he said.

Residents have been sent correspondence about the ongoing issues



Residents have accused management of not following through on their marketing


Alamy Stock Photo)

Another resident, Sarah, whose name has been changed, alleged: “We were promised multiple cinemas, private dining rooms, and a whole floor dedicated to a garden.

“We were promised a viewing terrace. We have none of that at all.

“The only thing they have open is a gym – just one of the facilities listed on the website.”

Residents complained that there were no fixed dates for completion, though after Landmark Pinnacle management were contacted by MyLondon, residents received an email saying several more amenities including the garden would open on April 20.

Sarah added: “People who live here get shafted. We spend extortionate amounts on rent…You have to go between two sets of [managers]. The building owners want to protect their profits.”

MyLondon has seen emails from Landmark Pinnacle facilities management which acknowledge cooling system failures, windows not being cleaned, leaks and elevator failures over the past year alone.

Emails sent from management to tenants over the past year also include around a dozen cases of lifts not working, confirmation that there would continue to be no window cleaning until further notice, disruption to hot water supplies, reports of the cooling systems being out of operation , and at least three reports of residents throwing food out of windows.

WhatsApp messages seen by MyLondon reveal general despair from some of the tenants over the management of the building. A major leak in March this year led to water problems affecting many floors from 28 and below.

One resident replied: “This building is doomed.” Another added: “I’m surprised management still didn’t notify affected residents, I contacted the flat above and under me and none of them knew they should expect water leaks. Some people could at least move their belongings.”

Some residents have recently seen major rent hikes from landlords in the building, with some reportedly rising by as much as £700 a month.

One landlord is Noble Brit One, which Companies House records lists Princess Fahda Bint Abdullah Bin Abdulaziz Al Saud of the Saudi Arabian royal family as a ‘person of significant control’.

Prior to publication these claims were put to Landmark Pinnacle, but MyLondon didn’t receive a response.

It’s understood that the company rejects some of the claims made by residents above and they attribute some of the delays to the pandemic.

The Mirror has contacted Landmark Pinnacle.

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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