Darryl Morrey and his parter Rebecca endured a Barbados holiday nightmare on what should have been the trip of a lifetime – after they say travel agent Love Holidays ‘messed up’ their booking
Image: Stoke Sentinel/Submitted)
A travel agent mistake saw a couple forced to spend the night in a Barbados bus stop as a dream trip turned into the holiday from hell when they were barred from boarding their flight home.
Darryl Morrey and his parter Rebecca were having the trip of a lifetime in an all-inclusive hotel on the Caribbean island with 20 friends and relatives for his mum’s wedding.
The trip had set them back £2,800, which they had to pay off monthly, as they attended the £30,000 wedding, StokeonTrentLive reports.
However, the holiday ended in disaster when the couple arrived at Bridgetown airport to fly back to Manchester and check-in staff told them they had no record of their booking.
After making more than 50 desperate calls to their travel agent, Love Holidays, their flight for Aer Lingus jetted off without them at 6.20pm on Wednesday, April 6.
With the flight taking off without the pair, it meant the couple were left abandoned in Barbados with no money, accommodation, or phone credit.
To make things worse, everyone else in their party had been able to catch their plans of the country without any problems.
The couple were left with no other choice but to spend the night on the streets of Barbados, where they made friends with a British couple who kindly allowed them to log onto their Wifi.
Left with no money, Darryl’s mum paid £1,200 for TUI flights back to Manchester on the night of Thursday, April 7, around 24 hours later than they should have flown out.
The dad-of-one Daryl, 30, and mum of-four Rebecca, 30, from, from Bentilee in Stoke-on-Trent, were set to finally land in Manchester this morning, April 8.
Darryl, a former soldier who completed two tours of Afghanistan, said: “When we got to the airport, they said they had no record of us being on that flight.
“We’d got there three-and-a-half hours early so I thought we’d get it sorted.
“I called Love Holidays’ emergency number but they kept telling us to wait. I rang 50-plus times and used 750 minutes of credit.
“They told us to speak to British Airways, a partner of Aer Lingus, but there wasn’t anyone there to help. They still wouldn’t let us on the plane and it took off without us.
“We’d been all inclusive at the hotel and we’d used all our spending money so we were completely stuck. All our relatives were uncontactable as they were in the air.
“We ended up spending the night at a bus stop. It was really scary for my partner, we didn’t get any sleep at all.
“There were men approaching her and drug deals going on. The hotel was really safe but it’s a different story in Bridgetown at night. We were being harassed and my missus was so scared.
“Taxis are really expensive. The equivalent trip from Bentilee to Hanley cost about £40 and we just didn’t have the money.
“We just sat their and begged people to borrow their phone. Luckily we befriended a British couple who were willing to help and let us use their WiFi.
“My partner has four kids at home and I have one. We’re just glad we made the decision not to bring them with us. It’s been a complete nightmare.”
Love Holidays booked the couple on flights out on March 28 instead of March 30, the couple believe, and as a result they were classed as no-shows and their holiday was cancelled.
Darryl added: “Love Holidays messed up the booking and had us going out and coming back two days earlier. They let us on the flight out but then stopped us getting back. It doesn’t make any sense.
“My mum had to pay for the new flights on her credit card else we’d still have no way of getting home.
“She’s just paid £30,000 for the wedding so it’s not on. After my mum paid for new flights Love Holidays rang me and eventually offered to pay for new flights.
“I’m now waiting to speak to a manager. We’ll be doing everything we can to get our money back.
“The holiday was great, we had a brilliant time celebrating my mum’s wedding. It’s just been ruined by what happened.”
Love Holidays have promised to look into the couple’s complaint. A spokesman said: “We are sorry to hear that Mr Morrey and his partner experienced difficulties with the return journey on their trip and had difficulties contacting Loveholidays via telephone.
“We appreciate any and all feedback from our customers and will be investigating this situation as a matter of urgency.”