A couple have slammed a 20-hour wait for an ambulance which left it too late for a crucial scan to diagnose the problem.
Shanice Robertson, 30, had a fit and collapsed in husband Scott’s arms.
They waited 20 hours for the ambulance but by the time mum-of-two Shanice arrived at hospital, medics said it was too late for a scan to reveal what caused it.
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Now she has had to surrender her driving license because the health emergency went undiagnosed.
Scott, 29, branded the waiting time “inexcusable.”
He told how his wife had “passed out in my arms and started fitting and shaking.”
I added “I managed to lie her down on the floor. I called for an ambulance at 3.16pm.
“My wife had never had seizures before and it lasted about 20 seconds.”
North Lanarkshire Council worker Scott said he had to wait in a queue before he was even able to get connected on March 13 but the call handler told him she would send help straight away.
He added: “She asked me another couple of questions about COVID and said she had updated the system.
“She then said there was no one available at this time to come out.
“I thought we would maybe wait an hour but after two hours passed, I called back and they said they were still arranging help but that there was still no one available.”
The couple, of Greengairs, near Airdrie, had both been diagnosed with COVID-19 days before the collapse.
Scott said: “The ambulance service called me back at 8pm and I said I was really worried about her because she had slept since the seizure and it was very unusual for her to sleep five hours during the day.
“She also seemed very short of breath. But they just said they were sending help. They told us not to go to A&E because we had COVID.
“An ambulance arrived at 11.15am on March 14 – 20 hours after I had first called.
“She was taken to the medical receiving unit at University Hospital Monklands and had bloods taken and a CT scan but they asked her why she had waited so long to go to hospital.
“They said she should have been there within the hour. Nothing showed up on the CT scan because it was too long since it happened.
“Doctors couldn’t believe how long we had waited for an ambulance.”
Shanice was kept overnight and allowed home the next day.
Scottish Labor health spokeswoman Jackie Baillie said: “This is yet more evidence our ambulance service is in need of significant additional resources.
“The resources given by the Scottish Government are for historical shortages – they haven’t taken account of pressure on services caused by the pandemic.
“People should not have to be waiting for 20 hours for an ambulance.”
A Scottish Ambulance Service spokesman apologized and said: “At the time of the incident, we were at our highest level of escalation in Lanarkshire due to high demand, coupled with lengthy hospital turnaround times and staff absences as a result of COVID-19.”
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