IKEA taken to court by couple over kitchen fixtures who shed ‘tears of joy’ after winning case

A couple shed a few tears of joy after taking Swedish furniture giant IKEA to court over an ill-equipped kitchen and winning.

Stewart and Bridget Wilsdon, from Elmstone Hardwicke, near Cheltenham, have spent the last two and a half years fighting the retailer following damage from a kitchen installation in 2018.

The flat-pack giant will now have to pay the couple a total of £5,452 following a court hearing that ruled in the couple’s favor on Tuesday 1 February.

The couple decided to take legal action after they bought a new kitchen from the Bristol store which started collapsing due to inadequate fixtures and fittings.

After battling the complaint for the past two years, the couple hugged each other and shed a few tears of joy at the outcome, Gloucestershire Live reports.

Wilsdon said: “It’s such a relief after all this time. We knew we were right.”

His wife added: “I can’t tell you what a relief it is. I am on the moon.”

The Swedish furniture company has been ordered to pay the couple compensation for damages and costs.
The Swedish furniture company has been ordered to pay the couple compensation for damages and costs.

The couple had initially asked for £6,611 to cover costs and damages, but were pleased with the outcome and “delighted to have won the case”.

The delighted couple initially bought the kitchen from the Swedish company in 2018, but problems began a year later in 2019 when the units began to collapse after not being properly supported.

The court heard that Ikea initially agreed to pay to fix the problem, but later changed its mind, claiming the problem was due to the installation of a heavy worktop by Cheltenham-based Hatherley Worktops.

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Ikea representative Korina Holmes testified in court via loudspeaker because she was unable to appear in person.

She said: “Legally, we are not responsible for any further issues that arise between Hatherley Worktops and Mr and Mrs Wilsdon.”

He added that the company that installed the kitchen for Ikea, the now-defunct Bristol-based BJC Contractors Ltd, should have informed the couple that the base units were not enough to support the worktop.

Holmes said: “The fault lies with the installers and not with Ikea.”

But Mr. Wilson, representing himself, told the court that Hatherley Worktops had returned to the home to check on the situation and had confirmed that the problem was with the base units and not the countertop.

This view was supported, he said, by an experienced independent installer, Cheltenham-based Jamie Godwin, who he asked to examine the kitchen.

Deputy District Judge Chappell ruled in favor of Mr. and Mrs. Wilsdon, saying the Ikea kitchen base cabinets did not have enough legs to support the countertop.

Noting that the kitchen installation came with a five-year workmanship guarantee, she said, “I’m pleased that this applies to the installation of the units.”

It ordered Ikea to pay a total of £5,452, including £4,355 in damages.

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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