Hero Asda worker saves customer left lying on the floor for three days

A hero ASDA worker has been applauded after he saved a man who collapsed on the floor for three days.

Simon Gilbert, a delivery driver for the supermarket’s Stafford store, rushed to the customer’s aid after finding him lying on the floor of his flat unable to move.

The gentleman, who has mobility issues, had been knocked unconscious after taking a fall in the kitchen three days before.

He knew his ASDA delivery was coming and managed to drag himself to the front door to unlock it – a process that took him almost two hours.

When Simon arrived to drop off the groceries, he knocked on the door several times but couldn’t get a response, Manchester Evening News reports.

He then heard a faint voice and opened the door himself, only to find the customer on the floor and unable to get up.

Thirty-five-year old Simon, who’s worked at the store for nearly two years, immediately called 999 for an ambulance before tending to the gentleman and turning the heating on to warm him up.

Simon said: “The customer, who was in his mid-50s, had some health issues and used a mobility scooter when outside.

In the middle of the night he’d gone for something to eat and put the kettle on but, for some reason, it blew up and the shock of it made him fall backwards and hit his head on the sink. He lost consciousness and woke up at 11am the next day.

Simon continued called back after his shift ended to see the if the customer was okay and give him a new kettle donated by the store.

“Until I came along he’d been lying in the freezing cold for nearly three days. You could see his breath in the air. He was weak and aching and didn’t have the physical strength to get up off the floor. His family live in London so had no one close by checking up on him.

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“He remembered we were coming so he managed to drag himself across the floor to the hallway to unlock the door which took him about two hours. The paramedics said to me that if he hadn’t been heard or found when he was the chances are that he may not have survived.”

The gentleman was fully checked over by the ambulance crew and, as he didn’t want to attend hospital, they were satisfied that he was okay for him to stay at home.

Simon continued with his deliveries, but called back after his shift ended to see the if the customer was okay and to give him a new kettle which was donated by the store.

He said: “He was shocked and speechless when I came back with the kettle. He was so grateful. No day is the same when you are out in the van. You don’t know what you are going to come across. I didn’t ‘t expect this when I set out that day. I’m just glad that I found him.”

Online section leader Greg Parker, who nominated Simon for an Asda service superstar award, said colleagues were proud of him.

He said: “Simon is a really good guy and is always looking out for his customers. On this occasion he has gone above and beyond what is expected of him and is a credit to the team at Stafford.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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