Furious student, 21, charged £81 for four-mile, 14-minute Uber journey

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Georgia Musgrave, 21, says she was billed around eight times more than usual following her night out in Manchester after being charged £81 for her 14-minute journey by Uber

The trip usually sets her back around £10 – but she won’t use Uber again

A student who was charged more than £80 for a short four-mile Uber trip says won’t use the ride-hailing app again.

Georgia Musgrave’s journey back home from Manchester usually sets her back around £10.

But she was left gobsmacked after being charged eight times than amount for her 14-minutes in the cab after a night out with friends in the city centre.

Uber first of all told the 21-year-old there was nothing they could do following her complaint.

But after the Manchester Evening News approached the company, they eventually agreed to refund Georgia’s fare.

The stunned student couldn’t believe the short journey was billed at £81
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Image:

Georgia Musgrave)

Her trip took less than 15 minutes to complete – and she didn’t ask to stop once
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Image:

Georgia Musgrave)

“It all seemed fine – we didn’t stop anywhere on the way and the driver didn’t say anything about it being more expensive,” she told the MEN.

“I’ve got Ubers home from the city centre before and it costs me between £10 and £15. When I woke up and checked my emails, I was in shock. I thought it must have been a mistake.”

She decided to call Uber to complain about the fare and demand a refund.

However, she they told her there was ‘nothing they could do’ and wouldn’t reimburse her anything.

Uber eventually agreed to refund the entire fare
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Image:

LightRocket via Getty Images)

“They said it was because it was busy and late so there was high demand,” Georgia explained.

“I know it’s near Christmas so if it was £35 I would’ve thought fair enough, but £80 is extortionate.

“I’ve got taxis when there has been football and concerts on in the past and it is more expensive, but nowhere near that much. I’m a student and £80 is a lot of money for me. I’m only working part-time.

“I have always used them until now,” she explained. “During the start of Covid, they did 25 per cent off for NHS staff. They’ve gone from that to charging me £80 for a short journey.

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“I would rather use a private taxi company now.”

Uber eventually agreed to refund Georgia’s fare and a spokesperson for Uber said: “We are always happy to review a trip if there are concerns about the route taken, and provide a fare adjustment where appropriate.

“We apologise that we did not meet our usual high standards of customer care on this occasion.

“The customer has been fully refunded for the trip.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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