Furious Costa customer finds ‘no women-only toilets’ at new cafe

Lauren couldn’t question why two of the four restrooms at Costa Coffee were exclusively for men, but none were for women only.

New Costa Coffee outlet in Edinburgh
New Costa Coffee outlet in Edinburgh

A Costa customer was furious to discover that there were no women-only toilets in a new cafe.

He complained to the cafeteria managers after discovering that there were two men’s bathrooms and two unisex bathrooms, with no women-only facilities.

Lauren @NeepsnTatties was unhappy with the seemingly unfair bathroom arrangement and posted about her annoyance, reports EdinburghLive.

She tweeted: “Hello @CostaCoffee. I was in your new Edinburgh Meadowbank cafe yesterday and was surprised to see that out of 4 toilets, 2 were for women and men and 2 were for men only.

Costa client finds ‘no women’s toilets’ in new cafe



There were two male-only bathrooms in the cafeteria.



“Why do women only get 2/4 with 0 exclusively for female use, while men can choose between all 4 with 2 only for themselves?”

She attached a photo of the signs in the Meadowbank Cafeteria restrooms, one of which is open to both men and women, and the other to men only.

Lauren followed up her complaint by responding to her own tweet, saying, “Of the two men’s restrooms, one only had a urinal + sink, the other had a toilet + sink.

“Same as the mixed-sex one, so I don’t get it. Why a whole room for a urinal? Why not install another bathroom that everyone can use?”

“I think there are 2 related issues. One is lockable co-ed bathrooms which, while *not* my preference, are less controversial.

“My main issue here is sexist injustice – men got all 4, including 2, for their exclusive use. What was the thinking behind this?

“I really don’t think it was a mistake, honestly. The work would have been planned and signed off. One toilet only had a urinal. I’m glad the signs have been changed now (to what, I don’t know) but shouldn’t have happened.

“Some people talk about it as a transgender policy, but that’s not what it’s about, it’s about male non-appearance and treating women with less consideration.”

The tweet has since gone viral and garnered 1,450 retweets, 244 dating tweets, and 4,500 likes on the social media platform, with Costa responding almost immediately.

Costa responded, “Hi, thanks for bringing this up to us. We’ve now looked into it and found that after the store opened last week, some of the bathroom doors have the wrong signs.”

“We have asked our contractors to change them and have put up temporary signs until then. We are sorry for the inconvenience.”

Since then, many Twitter users have tweeted their support for the Edinburgh Costa client, with one responding: “Misogyny in Scotland is being allowed and encouraged to surface.

“We should never assume that having a woman in charge makes things better for women. Men only allow women who don’t challenge their power to have power.”

Another said: “Where are women supposed to go to the bathroom? I don’t want to share the facilities with men I don’t know. It would make me feel very vulnerable and insecure.”

“Therefore, I am forced to avoid your business for this reason. You cannot discriminate against women in that way.”

And a third added: “What is the purpose of a men-only bathroom here?”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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