Tracy Smith is out of pocket after placing an order for three large eggs and lots of smaller ones on April 14, only to be told the eggs she’d paid for are not actually in stock
Image: Adam Gerrard/Daily Mirror)
A ‘frustrated’ mum-of-seven bought £20 worth of Easter eggs from Asda only to learn they don’t exist.
Tracy Smith forked out the cash for her chocolate surprises as part of her online order at the supermarket.
She wanted to give them to her large family plus her granddaughter today.
But when her order arrived, she received the news that none of the chocolate eggs she ordered on Thursday were in stock.
The mum-of-seven told LeedsLive : “I ordered three large eggs and lots of smaller ones to do an egg hunt Sunday morning.
“I ordered them along with my usual weekly grocery shop and placed the order on April 14.
“All eggs showed as being available so I was disappointed and frustrated when they were unavailable but not necessarily surprised as Asda are quite poor at having stock, especially for seasonal occasions.”
Adam Gerrard/Daily Mirror)
Tracy, from Halifax, Yorkshire claims she is now “£20 down” until Asda refunds her and the lack of eggs meant she had to go “on a mad rush” to find replacements.
It forced her to embark on mad Easter egg hunt on Friday evening, before eventually buying them from rival supermarket Tesco.
After noticing none of the eggs were available, despite paying for them, she tweeted at Asda’s service team, saying: “When you order all the Easter eggs for your kids to be delivered and they’re all unavailable, great. Thanks Asda.”
The customer service team at Asda responded by apologizing to Tracy and refunding her.
They also offered her a £15 voucher to spend in store as a goodwill gesture.
The Mirror analyzed Easter egg deals from the Big Four grocers last week.
Prices at Asda, Tesco, Sainsbury’s and Morrisons and Aldi, Lidl, Ocado and Waitrose were all investigated.
Brands included in their survey feature favorites such as Cadbury and Ferrero.
Asda was cheaper or the same price for four eggs, while Lidl and Morrisons were cheaper or the same price for three eggs each.
Ocado and Waitrose weren’t the cheapest for any of the eggs, while Aldi and Lidl stock fewer branded products than traditional supermarkets.
Reena Sewraz, Senior Editor Which? Money then said: “With a difference of over £3.50 on a giant Easter egg, our analysis shows how important it is to shop around, especially if you have a specific brand in mind.
“Anyone looking to stretch their cash even further should check the supermarket’s own brand options which might be just as tasty for a fraction of the price.”