Family-of-six stuck at airport with ‘no choice of food’ after 12-hour flight delay


Hollie Sheldon was travelling back from Turin after a skiing holiday with her husband and four children on Boxing Day when the chaos unfolded into what she described as “a nightmare”

“There really wasn’t a lot of choice there,” the mother said

A family-of-six was left stranded at an airport in Italy with ‘no choice of food’ after their flight bound for Manchester was delayed by more than 12 hours.

Hollie Sheldon was travelling back from Turin after a skiing holiday with her husband and four children on Boxing Day when the chaos unfolded.

The plane that was due to take the family home had been held up at Manchester Airport for several hours after ‘technical issues’, causing delays for hundreds of holidaymakers, MEN reported.

Hollie said their flight was meant to leave Turin Airport at around 11.50am, but didn’t end up leaving the runway until after midnight that evening – 12 hours later.

She claimed that although their holiday provider TUI provided passengers with food vouchers, the lack of choice meant she had to fork out around £70 of her own money.

Hollie described the whole experience as a ‘complete nightmare’
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Image:

Hollie Sheldon / MEN Media)

The mum-of-four complained she had to spend £20 alone on sushi for her son who is Celiac – as there was not one gluten free item of food available to buy.

“We arrived at the airport and checked in fine. Before we went through security we got a quick McDonald’s,” Hollie, who lives in Shropshire, told the Manchester Evening News.

“As we were eating, we got an email that said our flight was going to be delayed and we were going to get a food voucher.

“We went through security and then it was just delay after delay. We were given updates via email and text rather than from anyone in person.”

Hollie said the first food voucher they received was for £10 per person, but it could only be spent at one restaurant.

“There really wasn’t a lot of choice there,” she said.

Her children are aged two, eight, six and 15 and had to sit separately from each other, she said
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Image:

Hollie Sheldon / MEN Media)

“Then we got another £6 voucher. I asked if there were any alternative provisions because my son is celiac, but there was nothing gluten free.

“A lot of other people were saying they were really restricted on what they could buy.”

The mum said that after the flight was delayed again, they were sent a £15 voucher to spend on food and drink.

“We had to wait 20 minutes in a queue each time and once you got to the front the food had pretty much ran out,” she added.

Her children are aged two, eight, six and 15 and had to sit separately from each other, she said.

“We got on the plane and by the time we took off it was nearly 12 hours,” Hollie added.

“All they had on board was drinks and a few snacks. I explained that there had been no provisions for my son who was gluten free but there was nothing on board the plane.

“I had one burger from McDonald’s and a croissant all day. We had to spend £20 on sushi for my son because that’s all he could eat.”

“We got on the plane and by the time we took off it was nearly 12 hours,” Hollie added
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Image:

Hollie Sheldon / MEN Media)

Hollie described the whole experience as a ‘complete nightmare’.

A spokesperson for TUI said: “We’re sorry to hear of Ms Sheldon’s experience in Turin following her delayed flight to Manchester yesterday.

“Our teams worked extremely hard to offer assistance to all customers throughout the delay and provided them with refreshment vouchers.

“Unfortunately, the choice of food options available in the airport is beyond our control.

“As an alternative aircraft had to be sourced due to the delay, we were only able to provide snacks onboard for customers.

“We know delays are a frustrating experience for customers, and we would once again like to apologise to Ms Sheldon and thank her for her patience and understanding.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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