Families stranded at airport for 12 hours as their Boxing Day breaks are ruined


Passengers had buckled up in their seats at Manchester Airport and were expecting to jet off at 8.10am but a chaotic day saw them stranded on the ground for the whole of the day

Michael Ackroyd with his two children as they waited on the plane to leave for Turin
Michael Ackroyd with his two children as they waited on the plane to leave for Turin

Fuming holidaymakers were stuck in Manchester Airport on Boxing Day for 12 hours because their plane had a ‘leaky toilet’.

Passengers had buckled up in their seats and were expecting to jet off at 8.10am but a chaotic day saw them stranded on the ground for the whole of the day, Manchester Evening News reports.

The first day of festive breaks was spent in transit, with passengers not arriving in Turin until about 10.30pm.

Flight operator Tui has apologised to passengers saying that the disruption was caused by a “technical issue”.

Michael Ackroyd, from Saddleworth in Oldham, was one of those who spent hours sitting on a plane on the tarmac.

He and his family were looking forward to starting their skiing holiday when they were caught up in the disruption.

Flight operator Tui has apologised to passengers
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Image:

REUTERS)

Mr Ackroyd told Manchester Evening News the plane that passengers had been due to fly to Turin on had a “leaky toilet”.

He claims they waited on the plane for three hours until passengers were removed from the aircraft, so a replacement plane could be found.

Several hours later, passengers were then brought onto a new plane, at about 3.45pm.

But Mr Ackroyd said they had to wait another hour after being told there wasn’t any ground staff available to transfer baggage onto the new plane.

The flight eventually left at about 7.30pm.

The delays also affected travellers due to take the return flight from Turin to Manchester
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Image:

AFP via Getty Images)

Passengers were given vouchers to spend on food during the day, but one said they were told there were no meals available on the evening flight, just snacks including crisps, chocolate and biscuits.

“With kids on board, no food and the heightened risk of Covid, though everyone should have had a PCR within 48 hours or lateral flow test with 24 hours, tensions are rising, people are distressed and patience is wearing thin,” a passenger said.

“To say the conditions are a disgrace is an understatement.

“To the staff on board the plane’s credit, they are keeping calm, answering questions and working hard making phone calls to sort out the mountain of issues this has caused.”

The delays also affected travellers due to take the return flight from Turin to Manchester.

A TUI spokesperson said: “We would like to apologise for the inconvenience to our customers on flight TOM2726 from Manchester to Turin which was delayed due to a technical issue.

“We can confirm an alternative aircraft has now departed from Manchester and customers are on their way to Turin.

“The safety and wellbeing of our passengers and crew is always our highest priority and we would like to thank passengers for their patience and understanding at this time.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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