Elderly couple hit out at ‘rubbish’ £1,100 mattress that left them ‘knackered’


Stephen and Evelyn’s king-sized mattress was delivered at the end of July but within five to six weeks they had to go back to the bed firm because they claim it was sagging

Stephen and Evelyn Buckley
Stephen and Evelyn Buckley

An elderly couple have hit out at ‘rubbish’ £1,100 mattress saying it ‘sagged like a hammock’ and left them ‘knackered’.

Stephen and Evelyn Buckley say they have had sleepless nights since they ordered a mattress from Bensons for Beds for £1,100.

Their nights and days, they say, have been ruined by the uncomfortable mattress.

Stephen from Hudderfield, West Yorkshire, told Yorkshire Live : “The mattress is knackered and so uncomfortable. I haven’t been sleeping, I haven’t been eating. We’re pensioners, it’s disgraceful.

“My blood pressure has gone sky high and my stomach’s churning and in knots – the impact on my sleep is driving me crackers.

The mattress with a measuring level on top showing how uneven it is
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Image:

Huddersfield Examiner)

“This morning I woke up at four o’clock in the morning because I couldn’t sleep and I haven’t been able to eat since.”

The the king-sized mattress was delivered at the end of July and Evelyn received a discount to £1,100 from £1,200.

But within five to six weeks they had to go back to the bed firm because they claim it was sagging.

Stephen said: “It was sagging within six weeks and had gone like a hammock. It was rubbish.

Stephen and Evelyn Buckley with their new mattress which they say is ‘substandard’
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Image:

Huddersfield Examiner)

“I know you can pay a lot more for a mattress but £1,100 is a lot if money.”

Stephen, 74, said there was a three-inch gap in the middle of the mattress when it was five weeks old.

Bensons for Beds then sent an independent inspector out from Home Serve to have a look at the mattress, and declared it of an acceptable standard.

But the inspection they say, ignored, their sagging problems and they are still struggling.

They paid for the mattress on Tesco credit card, so Stephen and managed to get his money back.

But he says Bensons for Beds are requesting payment for the mattress since it was declared it acceptable and he’s not had any luck explaining his case to Bensons for Beds.

The ‘saggy’ mattress
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Image:

Huddersfield Examiner)

Stephen has since been trying to find an independent assessor to look at the mattress and get a second opinion and has paid £150 to book someone to come out and look at it.

Bensons for Beds said it would be unable to comment on the specific case due to data protection restrictions, but invited Stephen and Evelyn to get in touch directly.

A spokesperson said: “We understand that getting the right mattress which provides a great night’s sleep isn’t always easy, therefore here at Bensons for Beds we offer a 40 night comfort guarantee.

“This allows the customer to trial the bed for 40 to 56 nights. If the bed is not suitable they are able to exchange it for another from our store/online. This does incur a fee.

“Alternative to this, if the customer is feeling there is a fault with the bed we are able to help. Issues such as this are rare, however we are here to help the customer make a claim against your guarantee with the manufacturer which covers them against any manufacturing faults or defects in these instances.

“As stated above, we would be happy to help the customer with their case and would love to receive the details for the order therefore we can speak with the customer directly to resolve this.”

The firm added: “If the customer was saying the mattress was faulty after the 30 days, we would ask about the care routine for the mattress – for most mattresses you rotate it regularly for the first eight weeks and then afterwards you rotate it monthly.

“So we would check that’s being followed.

“We would also check what base it’s on and if it’s suitable. We would then also ask for photographs of the problem – and if we feel it’s enough we will replace it.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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