Disgusted mum to boycott McDonald’s after they refused her meal for homeless man

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The mum was buying a meal for her son who has autism, as part of his standard routine, and said she saw a homeless man “absolutely frozen” stood, close to the drive-thru, in Storm Arwen

The woman, who has asked to remain anonymous, stopped at the McDonald's branch on Great Homer Street in Liverpool
The woman, who has asked to remain anonymous, stopped at the McDonald’s branch on Great Homer Street in Liverpool

A disgusted mum has vowed never to return to McDonald’s after claiming staff refused to serve her a meal she was attempting to buy for a homeless man.

The woman, who has asked to remain anonymous, stopped at the McDonald’s branch on Great Homer Street in Liverpool, on Friday, just after 8pm.

She was buying a meal for her son who has autism, as part of his standard routine, and said she saw a homeless man “absolutely frozen” stood, close to the drive-thru, in Storm Arwen.

However, after offering to buy him food and a drink, the mum claims staff refused her order.

A spokesman for the restaurant said it has “no policy in place restricting service to homeless people” but staff made a decision on safety grounds, reports the Liverpool Echo.

The mum-of-two said: “We drove from West Kirby over to Liverpool to go for a meal on Smithdown Road and we had to stop off at the McDonald’s near to Scotty Road to get the baby a meal.

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The mum was attempting to buy a meal for a homeless man
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“My son is autistic so has set meals which he will eat and he wouldn’t eat anything from the restaurant so we had to pick up his chicken nuggets and chips Happy Meal on the way.

“On Friday, it was that horrible storm so it was absolutely freezing, pouring down with rain and when I’d gone further around the bend on the drive-thru I noticed a homeless man stood there absolutely frozen.”

The woman said the homeless man was stood within sight of the drive-thru windows where she could see him shaking and ‘soaked’ from Storm Arwen which hit the region on Friday evening.

The woman said after spotting the homeless man, she wound her window down and offered to get him something to eat.

She said the man told her “not to worry” about him as he could see she had kids, however she continued to insist and “persuaded him to agree”.

The man eventually requested a hot chocolate, warm apple pie and doughnut and repeatedly told the woman how much he appreciated her offer.

She said she then went on to the first window of the drive-thru and asked the McDonald’s worker to add the additional items on to her existing order but was left disgusted by the response.

The mum claimed: “As I got to the window I asked the girl if I could add his items onto what I ordered but she said ‘sorry my manager said we’re not allowed to add on to your order’.

“I said ‘excuse me?’ and she replied the same again – that her manager had told her that she is not allowed to add anything on to my order.

“I had agreed to buy this man who was freezing something hot to warm himself up and in fact had to persuade him to get a hot drink and hot food in his body and they were refusing to let me get it for him.

“I told them I want what I am paying for and if I had to go through the drive-thru again then I would. I asked the girl to get the manager because now I was infuriated.

“The manager refused to come and see me and the young girl at the window kept apologising as it was her manager’s decision.”

The woman claims that at this point the homeless man was crying and ‘begging’ the girl behind the window to allow him to have the hot drink – even telling her to leave the food as it “didn’t matter’”.

She claims the manager agreed to add the hot chocolate and the doughnut on to the order but continued to refuse the apple pie.

The Wirral woman said: “It’s absolutely disgusting and has played on my mind ever since.

“I hate to see anyone go hungry. It shouldn’t even be happening, it’s 2021.

“If my mum wasn’t in the car with us I would have taken him home, given him a hot meal and offered him a shower – nobody deserves to go without a hot meal, especially when it was absolutely freezing.”

She said following Friday’s event she will ‘never go back to that McDonald’s again’ and if she can avoid the brand as a whole despite her children’s needs, who are both autistic, she will.

A spokesperson for McDonald’s said the man had been asked to move from the drive-thru a number of times
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The woman said: “Never in all my years of going to McDonald’s – which I have had to do for 14 years as both of my children are autistic and McDonald’s is part of their routine and what they eat – have I been refused to add on to my order.

“I will never go to that store again and I’ll be very subdued about going to any other one too.”

A spokesperson for McDonald’s tod the ECHO: “We welcome all customers into our restaurants and there is no policy in place that restricts service to homeless people, or those wishing to purchase food or drink on their behalf.

“On this occasion, the gentleman in question had been asked to move away from the Drive-Thru a number of times due to safety concerns.

“The decision was made with the intention of continuing to provide a safe environment for other customers and our people.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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