An error by Uber Eats meant that the food was delivered to Jason Buckton’s neighbors. The order finally arrived, but he was surprised to discover that part of it had already been eaten.
A father of two claims a neighbor ate some of his family’s KFC, after it was initially delivered to the wrong house.
Jason Buckton, 47, from Thornaby-on-Tees, was angry after discovering three boneless pieces were missing from his £27 Uber Eats order.
He accused Uber Eats of “ruining” his family’s dinner, while questioning why anyone would eat a takeout meal they clearly didn’t order.
“I was fuming,” he said.
After confronting the driver about the missing order, the takeout was later returned to the hungry family, only for Jason to discover that part of it had already been eaten.
“Obviously I wasn’t going to touch it,” he added.
Uber Eats has now apologized for the “mistake” that occurred.
Jason said: “The app pinged and said give the driver a minute to drop off his order. So I’m looking at the camera and there’s nothing there.”
“But then another message came up saying ‘take your order as it’s at the door,’ but again there was nothing there.”
He said he finally contacted the driver after three attempts, questioning where his lost order was.
After a short conversation, he realized that he had been delivered to a completely different address.
Jason continued, “The driver went back to that address and returned it to me. The driver said he had ordered from Uber Eats before so they assumed it was for them!
“The driver said they had opened the package so I had to make sure everything was there. I opened it and they had eaten some of the food.”
“I contacted KFC and they said that since I had used Uber Eats they couldn’t do anything. But (Uber Eats) doesn’t actually give you a number to call them.”
Jason took to social media to vent his frustrations in the immediate aftermath of the incident, claiming the person was “off duty” for his children’s tea.
He said the vast majority of people shared his anger.
The father added: “I’ve had one person say ‘you want my number, send it my way’ or ‘If it had come to my house I would have scanned everything’.
“But if he had come to my house, he would have said ‘sorry, I didn’t ask for that.'”
Jason bookmarked his experience on the company’s app and later that night was fully refunded. However, he claims there has been no personal apology.
After contacting the company by Teesside Live, an Uber Eats spokesperson said: “We are very sorry to hear about this return error and can confirm that the customer received a full refund.”
George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.