Simon Walton, 32, of Higher Blackley, claims that he will be unable to buy Christmas presents for his four children after a mistake with his Universal Credit claim which was cancelled
Image: Simon Walton)
A dad-of-four has said he has been left unable to buy Christmas presents or take his children to the pantomime after his Universal Credit claim was cancelled.
Simon Walton, 32, of Higher Blackley, was unable to access his account last month so he claimed he called the Department for Work and Pensions and requested a new pin number after accidentally misplacing his original one, reported the Manchester Evening News.
The 32-year-old was told to wait for an appointment for a new pin.
He said that he was told to wait for a new pin and now his claim, which he shares with his wife Sophie, has been cancelled.
Mr Walton said his claim was closed as he did not accept the claimant commitment on his account and he now fears he may not receive his full payment before Christmas, leaving him struggling to buy his children’s presents.
A spokesman for the DWP reportedly said they had an old contact number for Simon on their system, and were unable to contact him about a pin number appointment.
And Mr Walton said he had recently changed his number and had not yet informed the DWP.
The dad-of-four, who works as a crew trainer at McDonald’s, told the Manchester Evening News : “The account connected to the old phone number, it asked us to confirm it was us by sending a text to our old phone number.
“It had never done this before. I phoned them up and the account had been closed because we hadn’t accepted the claimant commitments.
“I said it wasn’t fair because I had done nothing wrong. I was waiting for them to do their part and send me an email to get an appointment for a pin number.
“They told me I would get a payment that evening by 8pm for £596. I waited for that and didn’t get it. They made me a new telephone appointment for a pin number but that won’t be until December 23.
“It’s right before Christmas. Yes, we work but we’re relying on the payment for bills etc.
“We promised the kids we would go and see a pantomime a few days before Christmas. We just feel like it’s going to ruin Christmas if we don’t get this money.”
Simon continued: “I felt like crying when they told me we weren’t going to be paid. I just felt so upset and let down, especially before Christmas.
“It’s so stressful. I’ve come into work this morning and I feel so stressed out. We’re worried we’re not going to be able to get the kids presents. We were awake all night last night.
“I just feel like we’re letting the kids down.”
A spokesman for the DWP reportedly said they have been in touch with the couple about reopening their account
A DWP spokesperson said: “We now have up-to-date contact details for the Waltons and have been in touch with them to reopen their account. A payment will be made to their Universal Credit account this evening [Friday].”
George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.