Christmas light show descends into chaos after trail ‘flooded’ by storm Barra

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Customers with tickets to the Dunham Massey festive trail were left fuming after Wednesday’s event went ahead – despite torrential rain as storm Barra battered the region

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Dunham Massey light show trail ‘flooded’ by Storm Barra

Families visiting a Christmas light show have blasted the event as ‘absolutely awful’ after claims it was flooded.

Visitors with tickets to the popular festive trail were left fuming after Wednesday’s event went ahead – despite torrential rain as storm Barra battered the region.

Many who’d paid up to £21 for a ticket claimed they were unable to access the light trail due the amount of flooding at the park, with some describing it as ‘unsafe.’

One man said the paths at Dunham Massey were ‘completely flooded’ with ‘at least eight inches of water’ in some places, the MEN reports.

Young children were said to be left in tears, with parents unable to get pushchairs through huge puddles of water. One wheelchair user was forced to turn around and go home.

Kids were said to be ‘upset’ by the experience
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Visitor’s said the light trail was flooded
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The popular beauty spot took the decision to close on Tuesday due to high winds and heavy rain as Storm Barra caused havoc across the country.

Families have criticised event organisers for allowing the park to stay open on Wednesday night, and have demanded a refund.

One woman who had arranged to attend the event said she had messaged Dunham Massey to check the park was safe for a member of her party using a wheelchair.

She said: “It was just like lake after lake turning into a river. It was absolutely awful.

“After we left they still had customers coming in after us and they didn’t close the park then or try to stop people from travelling.

“There were just pools of water and this was by the area with the activities and food stalls. That is as far as we could get. We didn’t even make the trail.”

The woman said she complained to a member of staff and was told to visit the customer service desk to try and arrange to come back to the park on another day.

Large pools of rain water made it difficult for people to pass
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“I went there but she couldn’t help me and she just gave me the email address to complain,” she said.

“I have not really got the words to describe how awful it was. It was just the worst experience I have had for a very long time.

“We didn’t see anything and we paid a lot of money.”

Others also left comments on Dunham Massey’s Facebook page, complaining of the conditions, and requesting a refund or the chance to re-book.

One person wrote: “Absolutely awful evening. Should have been cancelled. The whole place was flooded.”

Another said: “It was one of the worst experiences of my life.

“I will be writing in full but you will now know how bad the evening turned out to be.”

Another wrote: “The conditions are terrible. Please close and save everyone else going through what we have as a family!

“We dragged two elderly parents, two children and a six month old baby on the understanding it was suitable to visit. It definitely wasn’t.

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“Totally flooded and unsuitable. I’ll be requesting a refund.”

The organisers of the event have since taken to social media to issue an apology.

In a Facebook post Dunham Massey National Trust said: “Our team have been hard at work battling the elements in the past few days, clearing drains and pumping water away from paths after some heavy rain.

“But we know that for some visitors last night (Wednesday 8 December) the weather spoiled the experience, and we’re really sorry about that.

“We are pleased to say the trail will be open for ticket holders tonight (Thursday 9 December) after we have been working hard to clear as much water as possible.

“We do, however, advise that wellies and warm, waterproof coats are worn as heavy rain is forecast.

“If you visited the trail last night (Wednesday 8 December), please raise further feedback via [email protected] and we will be very happy to help.”

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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