B&M customer services asked to see a picture of the stand and as it was empty they denied her a refund or a replacement. But Jody, 31, says it was losing pines from the day she bought it
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A mum was refused a replacement Christmas tree or a refund by B&M Stores because they said she let the water stand get empty.
B&M customer services asked to see a picture of the stand and as it was empty they denied the mother a refund or a replacement tree.
But mum-of-one, Jody Clarke, 31, says it was losing pines from the day she bought it at her local B&M store in Barry, South Wales.
Eventually, the store backed down and offered Jody a voucher to the value of the tree she bought.
She said: “I decided not to take it back and make do after the pain and suffering of getting it up to my third floor flat and getting stabbed so many times when decorating it.
“To be honest I think half of it was in my car it was so fragile even on day one.
“But as the weeks went on the pines were dropping off constantly, flying across the room sometimes. Every time I hoovered there was millions again.”
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As Christmas approached Jody and her 13-year-old son, Jamie, had to take down the tree as it was so bare.
Jodie said: “My son actually laughed so much but I could see the disappointment in his face.
“I bought a new one, £25 second hand – it’s an artificial tree. We really couldn’t decorate another real tree this Christmas that one was brutal enough it’s pines scratched me so much.
“When I contacted B&M they said no action would be taken as they believed I didn’t follow their care instructions.
“I know I’m blonde but of course I knew I had to water my tree.
“I sent them a picture of my wet tree stand but they said as it was empty they wouldn’t give me a refund.
“I’m especially disappointed as I spend loads in B&M every month.
“The way they’ve treated me is disgusting.”
A spokesperson for B&M said: “As a gesture of goodwill, we have now offered Jody a gift voucher to the value that she paid for the tree.
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“As you can see from the image you have provided below, the tree has not been kept watered which is unfortunately why the tree has died. We have full care instructions on all our real Xmas trees stating that they should be watered every day for them to remain plump and in good condition.
“Unfortunately, some customers seem to have missed the general care instructions on our trees around how to look after them properly.
“This is a matter that we’re going to look into for our in-store and on-label communications next Xmas to ensure that all customers who purchase real trees know how to look after them properly.
“This action will help to prevent this from happening again and ensure customers that purchase real trees can enjoy them all throughout the festive period.”
George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.