A drinker who said he and friends were made to feel “as welcome as a fart in a space suit” at a bar with “boring beer and a dull atmosphere” in a one-star Tripadvisor review was told he “had no friends” by the manager.
A drinker who said his group were made to feel as “welcome as a fart in a space suit” in a one-star Tripadvisor review of a bar was told by the manager he “had no friends”.
The boss of Jack’s Cafe & Bar in Wolverhampton clapped back after the reviewer told him his “beer was boring and the atmosphere pretty dull”.
He had gone to the venue for pre-gig drinks with two pals but had booked a table for 12 and claims he was told they’d be thrown out unless the rest of the group turned up, Birmingham Live reports.
The Stoke-on-Trent gig-goer posted: “We came along before a gig at KK’s Steel Mill (which is opposite) for a pre-gig drink. Given that this is directly opposite a gig venue, they made us feel about as welcome as a fart in a space suit.
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“A friend booked a table for 12 but when everyone hadn’t arrived on time the manager came over and was about to throw us out, arguing that ‘from a business point of view, we can’t let you have that table’. Given that almost every time there’s a gig opposite, there’ll be gig goers there, the manager needs to learn how to welcome people.
“Oh and the beer was boring and the atmosphere pretty dull. They have a perfect location for pre-gig drinks and treat their clientele badly. AVOID.”
But general manager Jathinder D responded: “Hi firstly do apologize about your experience you got to understand if you book a table for 12 people and only three turn up as a business we are losing money also others needed a table to sit and enjoy food and drink unfortunately couldn’t as you over booked without any deposit thinking you had more friends than you thought you have. So sorry if you feel like you were mistreated but we need to protect our business and livelihoods of our staff, just for future reference if you book anywhere just book for yourself as clearly you have no friends have a good day thanks.”
Jacks Cafe & Bar in Frederick Street has an average Tripadvisor rating of 4.0 out of 5 from 160 reviews. Of these, 87 are ‘excellent’ reviews, 33 are ‘very good’, nine are ‘average’, nine are ‘poor’ and 20 are ‘terrible’.
Other recent reviews complimented staff and the food. One reviewer said in December: “Staff very welcoming, pleasant atmosphere. Menu has a good selection to choose from and at reasonable prices too. Definitely recommend here.”
Another said: “What a fab night, food was amazing, and the bouncer Devon was truly an amazing guy, Jack’s bar you should truly embrace the wonder you have in this staff member, could not fault him, a true gent. DJ was fab too. Fabulous night thank you.”
George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.