Asda orders carer to leave store telling him ‘we don’t like the way you shop’


Matthew Scholes was followed around the store by a staff member with a clipboard, who approached him as he picked up a bottle of Ouzo and asked him to leave

Matthew Scholes was kicked out of the store
Matthew Scholes was kicked out of the Asda store and says he was left feeling ‘humiliated’

A carer says he has been left humiliated after being told to leave a supermarket as staff didn’t like the way he shopped.

Matthew Scholes said he visited Asda in Thornaby to do his weekly shop, after a 12 hour night shift at a care home.

He says he was followed around the store by a staff member with a clipboard, who approached him as he picked up a bottle of Ouzo.

The 49-year-old said that when he got to the alcohol isolate a female worker told him “We have seen you in here before” and “I want you to leave the store right now.”

Matthew, who lives in Thornaby, said he tried to explain he had done nothing wrong but she kept repeating herself and he had no choice but to put his basket down and leave the shop. He said he contacted the retailer about the incident and was left stunned by their response.

An email sent to him by Asda Executive Relations said: “I have spoken to the store leadership team who have informed me they do not like the way you shop. I appreciate this may not be the response you were looking for and I am sorry for any disappointment this may cause.”

Matthew Scholes worked throughout the pandemic


Terry Blackburn)

The company says that their colleagues can ask shoppers to leave if they suspect them of “suspicious shopping behaviour”.

Matthew, who works at Victoria House Care Home in Stockton, told Teesside Live: “I feel discriminated against and humiliated. I picked up a bottle of Ouzo and, at that point with a bottle in my hand, the woman said ‘can I have a word? I want you to leave the shop right now’.

“I said ‘what’s going on I haven’t done anything wrong, I haven’t stolen anything’. She was repeating herself over and over again like a parrot. The only other thing she said was ‘we have seen you in here before ‘.

“I was just so stunned. After the fifth time she said leave the store I had no choice but to put my basket down and leave the store.

“The email said they have had a word with the team and they don’t like the way I shop and that’s it! It’s ridiculous, there’s no explanation. I have not done anything differently, I have just shopped the way I have always shopped .”

Matthew said he has been employed in the care industry for more than 30 years and has worked through the coronavirus pandemic. He said the incident occurred while he was visiting the supermarket on Allensway on Saturday, March 5.

Matthew said he was placing food and drink items, such as cheese and energy drinks, into his basket before he was approached. He said he has been racking his brains all week to try and understand what the company meant by their response to him.

He was kicked out of the Asda store



The care worker said: “My coat was open and I had a baseball cap on. I wasn’t acting suspicious, it just makes no sense. I’m baffled. If they have seen something in my manner and the way I do my shopping, I was completely oblivious to it.

“I made a point of saying ‘I’m a key worker during the pandemic’. I thought that may show my character but obviously it didn’t do any good.”

Matthew said the incident has had a negative impact on his work and has left him constantly checking to see if anyone is looking at him when he visits other supermarkets.

Matthew added: “I’m a full time worker, I have got no reason to steal. I have always paid for my goods. I have tried to get the message across that I’m a genuine person and I have never had problems shopping before.

“That is disgusting, it’s a bad case of mistaken identity. I’m shocked about the whole thing. I’m glad I’m not going in there anymore if they are going to treat people like that.”

He added: “It is just wrong. I have been shopping there since that store became Asda. Even when Aldi and Lidl opened I stayed loyal to ASDA.

“The other morning I went to Aldi, I thought I’m done with Asda now. I have told a number of people and they are just as surprised and stunned. My family aren’t going to shop in Asda anymore.”

A spokeswoman for Asda said: “Whilst asking a customer to leave is always a last resort, if our colleagues suspect any customers of suspicious shopping behavior then they can ask them to leave the store.”

The company was asked if they had contacted the police but the store did not comment.

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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