Ryanair passenger blasts Birmingham Airport after he ‘hops down stairs’ with ankle injury

Retired NHS biomedical engineer, Dr Neil Stafford, claims he asked Ryanair for a wheelchair at both ends of his flight from Birmingham Airport to Fuerteventura in the Canary Islands after he ruptured his achilles while on holiday

Ryanair passenger Dr Neil Mallett, who sustained an injury on holiday, was appalled after he had to hop down stairs at Birmingham Airport because airport staff wouldn't help him
Ryanair passenger Dr Neil Mallett, who sustained an injury on holiday, was appalled after he had to hop down stairs at Birmingham Airport because airport staff wouldn’t help him

An injured Ryanair passenger who ruptured his Achilles on holiday was appalled when he says airport staff refused his request for help and he had to hop down a flight of stairs.

Retired biomedical engineer Dr Neil Mallett claims he was also forced to balance on one leg as he boarded a bus to the terminal to avoid putting pressure on his painful injury.

The former NHS worker claims he asked budget airline Ryanair to have a wheelchair ready at both ends of his flight back from Fuerteventura to help him move around the airport, Birmingham Live reports.

Ryanair claims Neil’s request was made on the day of his flight, and therefore went against their 48-hour notice policy.

The 56-year-old said staff at his holiday destination assisted him, while Birmingham Airport staff did not.

When he left the plane on his return, flight attendants told him nobody was available to help, he claims.

With no airbridge between plane and terminal, Dr Malliett was then forced to hop down the stairs from the plane to the tarmac.

Neil said airport staff in Fuerteventura offered him assistance while those in Birmingham did not


Getty Images)

To compound matters, he said he then had to stand on one foot during the bus journey to the terminal building.

“No one at all assisted me at BHX except a young lad at border control who got me through quickly,” Dr Mallett., from Stafford in the West Midlands, said.

“Ryanair has never got back to me and BHX have not been very helpful, to say the least. I have been in plaster for three weeks now.

Dr Mallett’s leg is in a cast


Dr Neil Mallett/BPM MEDIA)

“Hopping down the stairs is likely to have not helped as it was later confirmed I have a ruptured Achilles.”

Since the ordeal, Dr Mallett, who is supposed to be flying from Birmingham again next month, has been tweeting both the airline and airport asking for answers.

He said he is now apprehensive to fly from the airport if he still requires help.

Dr Mallett said he sustained a ruptured achilles


Birmingham Mail/BPM MEDIA)

In one tweet he wrote: “Pretty crap last week I must say. No help for me walking down the plane steps and then standing on a bus after asking for assistance. I wonder if that is what ruptured my Achilles?”

In another, he added: “Six days now with no answers. Not sure Birmingham Airport is the place to fly from if you are disabled, never mind if you are brave enough to rough it with Ryanair.”

A spokesperson for Ryanair said: “Mr Mallet requested special assistance on the same day of his flight.

“In order to guarantee the availability of special assistance, Ryanair requires passengers to request these services a minimum of 48 hours before the scheduled flight departure time.

“These requirements are outlined on our website, where Mr Mallet requested the service.”

Birmingham Airport has been approached for comment.

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George Holan

George Holan is chief editor at Plainsmen Post and has articles published in many notable publications in the last decade.

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